Refund policy

Dallmann Taweesup Co., Ltd (“The Fox Eat Broccoli”)
บริษัท ดัลล์มันน์ ทวีทรัพย์ จำกัด
99/6 Moo 3, Chaweng Beach Road Soi 1, Koh Samui, Surat Thani 84320
สำนักงานใหญ่: 321/3 Moo 1, Maret, Koh Samui, Surat Thani 84310
Tax-No. 0845565006735
Phone: 098-1820622 / 095-2785208
Open: Monday–Saturday, 10:00 am–8:00 pm

1. Our Promise of Provocation

At The Fox Eat Broccoli, we turn expectations upside down. If your purchase doesn’t leap off your screen into the realm of “wow,” we’ll make it right—fast, fair, and without the corporate runaround.

2. Eligibility for Return

  • Timeframe: Submit your return request within 14 calendar days from the delivery date.

  • Condition: Items must be in their original condition—unworn, unaltered, unscathed, and in the original packaging (yes, we mean every tag!).

  • Proof of Purchase: Order number or invoice required.

Exceptions:

  • Custom or made-to-order artworks

  • Digital downloads or bespoke design files

  • Clearance or “final sale” collections

3. How to Initiate a Return

  1. Contact us at returns@foxeatbroccoli.com or call 098-1820622 / 095-2785208.

  2. Provide your order number, item(s) to return, and a brief reason.

  3. We’ll send you a pre-paid shipping label (within Koh Samui) and detailed drop-off instructions.

Tip: Snap a quick photo of the item before packing—just in case.

4. Refunds: Fast & Fair

  • Inspection: Once we receive your return, we’ll inspect it within 3 business days.

  • Approval: Approved refunds are processed within 5 business days.

  • Method: Refunds go back to your original payment method.

  • Late or Missing Refunds: If you haven’t received it after 7 days, ping us—no blaming banks until we check first.

5. Exchanges & Store Credit

  • Want something different? We’ll treat it like a return + new order in one go—zero hassle.

  • Store credit is issued immediately upon approval, valid for 12 months, and stackable with future promos.

6. Return Shipping Costs

  • Defective or Wrong Items: We cover return shipping.

  • Change of Mind: You cover the return shipping cost—but we’ll make it as cheap as we can arrange.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, notify us within 48 hours of delivery. We’ll pick up the item (on us), send a replacement, or issue a full refund—no questions asked (well, maybe one: “Can we see a photo?”).

8. International Returns

We love our global customers, but bureaucracy doesn’t. For returns outside Thailand:

  • You arrange and pay for return shipping.

  • We’ll reimburse standard shipping costs if the return is due to our error.

9. Contact & Support

Questions? Rants? High-fives?
– Email: support@foxeatbroccoli.com
– Phone: 098-1820622 / 095-2785208
– Office Hours: Monday–Saturday, 10:00 am–8:00 pm (Bangkok Time, UTC+7)

We’re here to flip the script on returns—no corporate scripts, just real solutions. Enjoy shopping without second thoughts, knowing The Fox Eat Broccoli has your back.